Shipping Policy
Summer Shipping
As the heat swoops in and settles across the US, we start to worry about what it may do to our Goose Juice we slaved over for 12-36 months as it makes its way to you and your doorstep.
To keep your wine from experiencing extreme heat, we have 3 options to ensure the wine gets to you in perfect condition.
1. BUY Now, SHIP Later Buy the wine now while it’s still available and we will save it until the weather improves. Currently, this applies to the following states: AL, AR, AZ, DE, FL, GA, LA, MD, NC, NM, NV, OK, SC, TN, TX, VA, VT, and WV.
2. Upgrade Service Choose Overnight or 2-Day shipping in checkout.
3. Live in CA We’re still shipping Ground out here.
All orders shipped 2-Day, Overnight, or within California will be charged $10 per ice pack per case.
Normal shipping should resume the first week of October.
Shipping Rules
Current regulations prevent us from shipping to addresses in the following states: KY, MS, UT. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to your selected destination.
You must be 21 years or older to buy wine. By placing your order with this winery you certify under penalty of perjury that you and the recipient are at least 21 years old. When the wine is delivered, the recipient will be required to show identification proving that he or she is at least 21 years old.
Shipping Timeline
Orders are processed 24 – 48 hours within receipt. We prefer to ship on Mondays, Tuesdays and Wednesdays. This helps our wine avoid weekends in locations without temperature control. Orders received Thursday through Sunday will be shipped the following week. We will not ship product via ground in cases of extreme weather.
Please note:
All prices are listed in US dollars. All orders will include delivery charges, and applicable sales tax.
You will receive an email confirming that your order was submitted. If the items are all in stock, this will be your only confirmation.
You should receive your in-stock items within 3 to 6 business days. If your order is urgent, please call the winery directly to assure proper and timely handling.
Please note that orders received after 1:00 pm PST will ship the following shipping day. We ship Monday through Friday only. During the summer months, we might hold your shipment until the weather permits to ship.
Order Tracking
When your package ships, you will receive an email with tracking information.
Shipping & Handling Charges
Shipping & handling charges are noted during the check-out process.
Temperature Controlled Shipping
If you’ve selected to send your wine via our temperature controlled option, you will receive an email when your order leaves our facility, however, the first date you’ll see on the tracking information is when the wine will arrive to the hub in a refrigerated truck. Orders placed by noon on Tuesday will ship the following Friday. Orders placed after noon on Tuesday will ship the Friday of the following week.
Multiple Delivery Attempts
If no one is available to receive the package and it can not be left in a secure location, two subsequent attempts to deliver will be made. Wine orders required an adult signature, so whenever possible, we strongly encourage you to use a commercial business address to assure the fastest delivery time.
Returns and Cancellations
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to customerservice@goosecross.com to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment is deemed to have been damaged or flawed you will receive a full refund, including shipping and handling charges.
NOTE: The above terms apply to wines purchased directly from Goosecross Cellars. We do not accept returned wine purchased from a third party retailer. If there are issues with wines purchased from a third party retailer, those issues must be addressed with said retailer.